Refund Policy

Last updated: September 9, 2026

We accept return requests for defective and non-defective merchandise, and we also accept exchanges. A request must reach us within 30 days after delivery.

Eligible condition and reasons

Only new, unused items in their original condition qualify. Original packaging, labels, and included accessories must remain with the item. Non-defective returns may be requested after a change of mind, a personal-preference decision, or selection of the wrong item. We also review merchandise that arrives damaged, defective, incorrect, incomplete, or materially different from its description.

Request and mail return process

Start by contacting us with the order number, checkout email, and an explanation of the request. For damage, defects, wrong items, or missing pieces, include clear photographs or video of the item and its packaging. Do not mail anything back before authorization.

Returns are completed by mail. A prepaid return label is included in the package and is free to use. We do not charge a restocking fee. Exchanges depend on available inventory; if the requested replacement is unavailable, we will discuss the available resolution.

Refunds

After an approved return is received and reviewed, the refund is sent to the original payment method. We process an approved refund within 10 days. A bank or card issuer may need additional time to post the credit.

Contact

Email: reynoldsallen4098978@gmail.com
Mailing address: 445 S 4th St, Louisville, Kentucky, 40202, US
Phone: 364-362-3484